Terms of Service

Last updated: 1 May 2026

1. Who we are

These Terms of Service ("Terms") govern your use of the website www.garnebo.com and any renovation services provided by Garnebo, Via Respighi 16, 40033 Casalecchio di Reno (BO), Italy — P.IVA IT04239601208 ("Garnebo", "we", "us").

By using this website or requesting a quote you accept these Terms. If you do not accept them, please do not use the site or request our services.

2. Website use

This website is a marketing and information resource. You may browse it for personal, non-commercial purposes. You must not:

• Copy, scrape, or republish site content without our written permission.
• Use automated tools to access or index the site beyond normal browser behaviour.
• Attempt to compromise the security or availability of the site.

We reserve the right to restrict access to any part of the site at any time without notice.

3. Information accuracy

We take reasonable care to keep information on this site accurate and up to date. However, we do not warrant that it is complete, current, or free from error. Photographs are indicative; actual results depend on site conditions, materials selected, and the agreed scope of work.

4. Requesting a quote

Submitting a quote request through this website — whether via the contact form, WhatsApp, email, or telephone — does not constitute a binding contract. It is an invitation to us to prepare a written proposal.

A quote is valid for 30 days from the date it is issued unless a different validity period is stated in writing. We reserve the right to decline any request without explanation.

5. The service contract

A binding contract for renovation works is formed only when both of the following conditions are met:

• You have received a written, itemised fixed-price quote from us; and
• You have confirmed acceptance of that quote in writing (by email, WhatsApp, or signed document).

Verbal agreements do not constitute a contract. The contract documents are (in order of precedence): (i) the signed or written-acceptance quote, (ii) any written change orders, (iii) these Terms.

Minimum engagement: Our minimum project value is € 3,500 (VAT excluded). We do not accept projects below this threshold.

6. Fixed price and changes

Our quotes are fixed-price. The price stated in the accepted quote will not change unless:

• You request a change to the agreed scope of work; or
• Hidden site conditions are discovered that materially affect the work (e.g. concealed structural damage, non-standard substrate, asbestos).

Any change to the price requires your prior written approval. We will issue a written change order before proceeding. Work will not commence on a variation until you have approved it in writing.

7. Your responsibilities

To allow us to carry out the work safely and on time, you agree to:

• Provide unobstructed access to the property on the agreed dates.
• Ensure the property has working electricity and water.
• Remove or protect valuables and fragile items before work begins, unless furniture removal is included in the agreed scope.
• Notify us promptly of any defects, concerns, or access restrictions before or during the works.
• Obtain any permits, condominium approvals, or landlord consents required before work starts. We are not responsible for delays caused by missing approvals.

8. Payment terms

Payment terms are set out in the accepted quote. Unless otherwise agreed in writing:

• A deposit is required before work begins (amount stated in the quote).
• The balance is due on practical completion of the works.
• Payment is accepted by bank transfer (IBAN provided in the quote) or other methods stated in writing.

Late payment attracts statutory interest under D.Lgs. 231/2002 at the reference rate set by the European Central Bank plus 8 percentage points, calculated from the due date.

9. Completion and handover

Works are considered complete when we notify you that the agreed scope has been finished. You have 5 working days from that notice to inspect the work and raise any defects in writing. Failure to raise defects within that period is deemed acceptance of the completed works.

Minor snagging items notified during this period will be remedied within a reasonable time. We are not liable for defects caused by your post-completion acts, normal wear and tear, or changes made by third parties.

10. Warranty

We warrant that all works will be carried out with reasonable skill and care and in conformity with the agreed specification. Our warranty period for workmanship is 12 months from the date of practical completion.

This warranty does not cover:

• Defects in materials you supply yourself.
• Damage caused by misuse, accident, or third-party works.
• Natural settling, shrinkage, or expansion of building materials.

Where work involves regulated building systems (heating, plumbing, electrical, gas) we will issue the relevant certification under DM 37/2008. Warranties on those systems are subject to manufacturer terms.

11. Insurance and liability

We hold public liability insurance covering personal injury and property damage arising from our works. Details are available on request.

Our total liability to you for any claim arising out of the service contract is capped at the value of the contract in which the claim arises.

We are not liable for:

• Indirect, consequential, or economic losses (loss of rent, business interruption).
• Delays caused by factors outside our reasonable control (extreme weather, supply chain disruption, strikes, regulatory delays).
• Pre-existing structural defects that were not visible or disclosed before the works began.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

12. Cancellation

Before work begins: You may cancel the contract by written notice. If you cancel after we have incurred measurable preparatory costs (materials ordered, subcontractors booked) you will be liable for those costs up to the amount of the deposit.

After work has started: Cancellation mid-project entitles us to payment for all works completed to the date of cancellation, calculated pro-rata against the total contract value, plus any direct costs already incurred.

Consumer right of withdrawal (D.Lgs. 206/2005, art. 52): If the contract was concluded at a distance (fully online, by phone, or WhatsApp without a prior in-person meeting) and you are a consumer (a private individual acting outside a business or professional capacity), you have 14 calendar days from conclusion of the contract to withdraw without penalty, provided that the works have not yet begun. If you expressly request that works begin within the 14-day period you acknowledge that this right lapses once works commence.

13. Disputes and governing law

These Terms and any service contract concluded under them are governed by Italian law.

In the event of a dispute we will first attempt to resolve it amicably. If no resolution is reached within 30 days of written notice of a dispute, either party may refer the matter to the Tribunale di Bologna, which shall have exclusive jurisdiction.

Consumer disputes may also be submitted to the online dispute resolution platform of the European Commission: ec.europa.eu/odr.

14. Changes to these Terms

We may update these Terms when our services or legal obligations change. The "Last updated" date at the top reflects the current version. Continued use of the website after a change is published constitutes acceptance of the updated Terms.

15. Contact

For any questions about these Terms: